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Disability Standard criteria

The Disability Standard is based on 10 criteria as defined by Employers' Forum on Disability (EFD). The criteria highlight business areas which need to be considered in order to meet the needs of disabled people as customers, employees and stakeholders.

1. Commitment

We promote our commitment to best practice on disability internally and externally.

2. Know-how

We equip our employees so that they are confident interacting with disabled people, knowing what to do and how to do it.

3. Adjustments

We anticipate the needs of disabled people and have a robust process for making any adjustments which might be needed by individuals.

4. Recruitment

We attract and recruit disabled people, which gives us access to the widest talent pool at every level.

5. Retention

We value all our employees, including those who are disabled or who become disabled, and are committed to their retention and development.

6. Products and services

We value our disabled customers, clients and service users and address their needs when developing and delivering our products and services.

7. Suppliers and partners

We expect our suppliers and corporate partners to reflect and enable us to meet our commitment to disability best practice.

8. Communication

When we communicate with disabled people we are as inclusive as possible and whenever necessary we make adjustments for individuals.

9. Premises

Our premises are accessible to people with disabilities and whenever necessary we make adjustments for individuals.

10. Information and communication technology (ICT)

Our ICT is accessible and usable by disabled people and we also make adjustments for individuals.

Visit our scoring section to find out more about how these criteria are assessed.