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1.    How do I register to take part in the Disability Standard?

To register your organisation must be a member of the Employers’ Forum on Disability (EFD).  To see if your organisation is a member please visit the EFD website.  If you are a member and wish to register please contact EFD on 020 7403 3020 and ask to speak to Stuart Moore, or email disabilitystandard@efd.org.uk.

2.    Can you explain the Disability Standard process?

We have put together a full process guide for the Disability Standard in the Take Part section of the website.  This explains the timetable, the different types of Disability Standard assessments and how to complete your assessment.

3.    I am unable to access the site.

If you have not yet registered to access the Disability Standard website you will receive an error message saying we were unable to find your email address.  If you have not registered and wish to do so then please call us on 020 7403 3020 or email disabilitystandard@efd.org.uk.  If you have registered and are still experiencing problems please let us know.

4.    I have forgotten my password.

If you look at the top right hand corner of any screen on the Disability Standard site you’ll see ‘Forgotten your password?’.  Click on this and you’ll be taken to a page where you can request a new password.  You will receive an automated email directly from the site with a new password.

5.    I’ve requested a new password but have not received an email.

Sometimes security settings on email systems direct automated emails from the Disability Standard site to junk or spam email folders.  If you don’t think you’ve received the email have a look there.  If the automated email doesn’t appear please speak to your IT department for further advice. If still no luck, contact Stuart Moore on 020 7403 3020 or email disabilitystandard@efd.org.uk.

6.    Where do I go for help?

We have tried to provide as much support and guidance as we can on the Disability Standard website.  One of the best places to start is by using the Disability Standard message board to ask for help and advice from EFD and other Disability Standard participants.  We monitor the message board.  If this does not answer your question please contact Stuart Moore by calling 020 7403 3020 or emailing disabilitystandard@efd.org.uk.

7.    How long will the site stay active if I am logged in but with no activity?

You will remain logged in as long as your browser window remains open or until you click the log-out button.  In practise we recommend that you don’t work for any longer than 15 minutes without saving your work. For long sections of text we would advise that you complete this in Microsoft Word first and upload the document, rather than writing big blocks of text in the comment boxes.

8.    We’re worried about confidentiality.

We know that confidentiality is important to you.  For this reason, only super-users can see all the evidence submitted.  If super-users decide to ask someone else in their organisation to complete a criterion (e.g., recruitment), that person will only be able to see the evidence that they have uploaded in relation to recruitment.

EFD’s Disability Standard team know that the information uploaded is sensitive and confidential, and will not share it with anyone other than the super-user, and people nominated by the super-user.

Each organisation using the Disability Standard website is responsible for ensuring that they comply with the Data Protection Act, and any sensitive personal data should be anonymised.