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Royal Mail Group
Royal Mail Group’s (RMG) commitment to disabled customers is set out in the following policy document, available from its Disability Action Centre website. It also includes detailed standards that underpin policy (not shown). “RMG...will endeavour to make sure that its services are fully accessible as is reasonably possible. In the light of this, RMG will:
- Make sure that all of its employees are aware of their obligations under the DDA and that they understand the benefits of adopting a positive approach towards meeting the needs of RMG disabled customers.
- Train its employees to understand RMG's commitment to its disabled customers together with their legal obligations, including the need to make reasonable adjustments to enable access to its goods and services.
- Provide disability awareness and disability etiquette training for all employees who have contact with customers.
- Monitor the implementation and effectiveness of the policy.
- Deal with acts of disability discrimination by employees as part of disciplinary rules and procedures.
- Have a customer complaint procedure that is easy for disabled customers to use.
- Regularly consult with disabled customers, disabled employees and disability organistions to check that services are accessible to disabled customers.
- Regularly review the effectiveness of reasonable adjustments made for disabled customers.
- Provide regular relevant training to employees."
B&Q
Extract from B&Q disability policy:
“…Our work on disability has not just been based on providing equipment and improving access. Whilst this is an important aspect of our disability programme we believe that understanding and responding to individual people’s needs as customers and employees is what brings our disability policy to life.”
“…We want disabled and older people to…be able to access our goods and services with ease, find solutions to meet their needs and be treated with respect by our staff. We recognise that B&Q can improve and that we don’t always get it right, and we are committed to continuous learning and improvement.”
Wolverhampton City Primary Care Trust
At Wolverhampton City Primary Care Trust disability equality is championed at Board level with the Chief Executive taking overall responsibility and a Non Executive Director overseeing the delivery of the scheme. The Director of Human Resources and Organisational Development has delegated responsibility for implementation.
The PCT is committed to making changes to improve services and facilities for disabled people. The first step was to involve disabled people, their carers and employees to determine what needs to be done. This involvement process will continue to underpin the scheme as it evolves.
The implementation of the scheme will be closely monitored by our ADVICE (A Disability Voice in Communicating Equality) Steering Group which is chaired by the Director of Human Resources and Organisational Development. We will continue to listen to the views of service users and their carers and collect information to review progress and assess future needs and will keep the Primary Care Trust Board and other stakeholders informed of developments.