Commitment on disability

Extract from B&Q (www.diy.com) disability policy:

“…Our work on disability has not just been based on providing equipment and improving access. Whilst this is an important aspect of our disability programme we believe that understanding and responding to individual people’s needs as customers and employees is what brings our disability policy to life.”

“…We want disabled and older people to be able to access our goods and services with ease, find solutions to meet their needs and be treated with respect by our staff. We recognise that B&Q can improve and that we don’t always get it right, and we are committed to continuous learning and improvement.”