Commitment to disabled customers

RMG’s commitment to disabled customers is set out in the following policy document, available from its Disability Action Centre website, www.royalmail.com/dac. It also includes detailed standards that underpin policy (not shown). “RMG...will endeavour to make sure that its services are fully accessible as is reasonably possible. In the light of this, RMG will:

• make sure that all of its employees are aware of their obligations under the DDA and that they understand the benefits of adopting a positive approach towards meeting the needs of RMG disabled customers.
• train its employees to understand RMG's commitment to its disabled customers together with their legal obligations, including the need o make reasonable adjustments to enable access to its goods and services.
• Provide disability awareness and disability etiquette training for all employees who have contact with customers.
• monitor the implementation and effectiveness of the policy.
• deal with acts of disability discrimination by employees as part of disciplinary rules and procedures.
• have a customer complaint procedure that is easy for disabled customers to use.
• regularly consult with disabled customers, disabled employees and disability organistions to check that services are accessible to disabled customers.
• regularly review the effectiveness of reasonable adjustments made for disabled customers.
• provide regular relevant training to employees.