For the accessible goods and services award we were looking for how products and services are designed, produced and delivered with accessibility in mind.

Award winners:
BT
Barclays Plc
British Library

We were impressed with the guidance Barclays Plc produce for serving disabled customers, the work British Library have done around digital enhancement and virtual access particularly with their work on sound archives with the RNIB. BT are also to be commended on their work on BT Vision.


Left to right: Diane Brown, Mark Walton (British Library); Becky Mason (BT); Susan Scott-Parker; Mark Palmer-Edgecumbe (Barclays Plc)

"Having accessible services and products aren't an add-on for Barclays - they're a core part of what we are trying to achieve. We want all our customers to be able to access what they need"

Mark Palmer-Edgecumbe
Barclays Plc Diversity & Inclusion Manager